1. Should have a valid baladiya card 2. Should have a valid work permit in Kuwait 3. Should be able to operate a cash till 4. Should know end to end invoicing / billing SOPs followed within a supermarket set up 5. Should be ready to work in any location and at any shift. (Shift timings will not exceed 9 hours including 1 hour break) 6. Should know about rules related to returns and refunds and should be able to make the returns & refund transactions 7. Candidate should know to handle customers
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases