Medcare Hospital & Medical Centers Dubai is looking for an active and skilled Cashier to join their Billing team at Medcare Women and Children Hospital. The incumbent will be responsible for preparing bills for both the outpatient and more for the inpatient. He/she also needs to take the authorization from Insurance as well as corporate companies and prepare the cost estimation for next treatment or procedure of the patient. As part of the team, he/she is responsible of charging the laboratory investigations and charging the consumables which is used for the patient from the ward stock and update the bill until the time of discharge. He/she is to deal with the Patient’s medical report and Discharge summaries and makes registration appointments of the patients after discharge.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases