A multi-faceted Socio Impact company excelling in development of emerging technologies/Artificial Intelligence requires a Chartered Accountant with fifteen years’ experience in handling financial, administrative and risk management operations of the company, to include the development of financial and operational strategies, metrics tied to the overall strategy and the ongoing development and monitoring of control systems designed to preserve company assets and report accurate financial results. Represent the company with investment bankers and investors to facilitate fund raising.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases