Candidates from Banking, NBFC, Investment background only
The following departments would be reporting to the COO :
Marketing Retail & Branches
Corporate & SME
Collection & Recovery
Credit & Control
Principal Job Responsibilities
Overall responsibility of the functioning of the company in terms of business operations (excluding Finance, IT, HR, Risk, Compliance and Audit)
Execute the business strategy of the company as approved by the Board
Ensure that internal controls are effectively employed for proper execution of duties, responsibilities and attainment of overall goals and targets
Develop financial products and competitive schemes to attract large businesses and build a good customer base
Coordination with other service departments to achieve the overall objectives of the company as per the Strategy Plan
Ensure growth and business development while maintaining consistent profitability of the company
Responsible for the motivation and development of the company staff reporting to the position.
Education: The ideal candidate should be an MBA graduate (Finance) / professional financial certification (e.g., CPA)
Experience: Strong Operational, Marketing & Credit experience (preferably in the GCC region) and should have worked in a senior management role for 10+ years preferably in some reputed regional/international banks or leasing companies
Other Skills Required:
Excellent people skills, with an ability to partner with a dynamic leadership team
Personal qualities of integrity, credibility, and commitment to the mission of the Company
Salary Range: RO: 6,000 to RO: 8,000 per month
Company maintained Car up to an amount of RO: 20,000 or a monthly car allowance of RO: 300 as part of gross salary as per above salary range
School fee up to 3 children on actual basis. (RO: 1500 p.a. per child)
Annual Performance bonus based on KPIs and subject to approval from the Board
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases