Graduate in /Civil Engineering with 7 to 12 years of experience in design functions of large EPC projects of GIS substations from 132 kV up to 400 kV.
Exposure to International Standards like IEC, ANSI, IEEE is mandatory.
Must be conversant with layout preparation, scheme development, CT/VT calculation, battery/aux. trafo / cable sizing, lighting design, relay setting calculations etc., with good exposure to software like AP/PSCAD/CYMEGRD/CYMCAP. Excellent Communication Skills with construction supervision experience & Pre-Bid Stage Engineering experience will be an advantage.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases