Khatib & Alami (K&A), a multidisciplinary architectural and engineering consulting company, offers clients an integrated approach towards the ever-increasing need for concrete and reliable project delivery systems.
The company operates in various countries including Lebanon, the Kingdom of Saudi Arabia, United Arab Emirates, Sultanate of Oman, State of Qatar, State of Kuwait, Kingdom of Bahrain, Yemen, Jordan, Palestine, Syria, Iraq, Algeria, Egypt, Morocco, Libya, Tunisia, Sudan, Kazakhstan, Tajikistan, Turkmenistan, Belgium and USA.. read more @ www.khatibalami.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases