IRIS HEALTH SERVICES LLC, is an ISO 9001:2008 and ISO 27001:2013 Certified Third Party Administration Service Company providing professional medical benefit and claims administration services.
IRIS HEALTH with the strength of its team, experience and expertise provides an unparalleled end to end claims management solution. It's not just about claims processing but rather about managing medical claims.
Our cutting edge software platform fundamentally changes the dynamics of managing medical portfolios. As a result, our Clients benefit from many features that provide unparalleled efficiency that includes managing your medical claims, trend analysis and monitoring.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases