1. Responsible for commercial contents on contracts, subcontract administration, including implementation of risk control procedures;
2. Provide effective and quality direction to Commercial, Operations and Logistics function so as to attain higher productivity and continuously improve revenue earning
3. Identifies value drivers of the business and profitable commercial opportunities to collate and analyzes business data pertaining to all commercial activities;
4. Analyze and suggest cost-effective logistics solutions to the client organization and oversee its implementation; revise as necessary to best suit the organization’s requirements;
5. Ensures all business development opportunities are optimized by overseeing and utilizing market research and analysis and developing business plans / recommendations, including all associated costs and forecasted revenue for the Company’s global portfolio in Middle East and GCC region;
6. Negotiating terms of business, including any variations in price, delivery and Specifications and overseeing the closing of sales, ensuring all is communicated through correct channels internally and externally;
7. Responsible for identifying and unlocking the customer value in opportunities within liner shipping networks to develop 3PL solutions selling of the Company’s current and future global portfolio.
Bachelor degree with specialization in Accounting/Finance/Supply Chain with 12- 15 years of experience within Logistics/Freight/shipping industry in planning, developing and implementing commercial strategy and increase volume within Logistics and therefore meet revenue and profit targets.
Must be native Arabic speaker
Ability to prioritize and strong Organizational Skills,
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases