Robbert Murray & Associates is working in partnership with a Canadian brand expertise in logistics and customer service importing around the world was created to source and sell bulk grains, lentils, peas, chickpeas, beans and other specialty crops for clientele in Middle East and Asian countries. Due to their ongoing growth and expansion plans we are now looking to hire Commodity Trader to be based in UAE having solid trading experience in the Asian region.
Aggressively target potential market to generate business – expand the network of customers procuring specialist crops and grains. Our Ideal candidate has worked with specialty crop commodities and holding book of indenters/Brokers or direct buyers.
Professionals currently residing in UAE will be considered for the role. Interested candidates may share their updated resume to [HIDDEN TEXT] mentioning Ref: CT#015 in the subject.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases