Saudi Intelligent Solutions is a premium provider of Business Process Outsourcing and IT services. Incorporated in 2007, SIS is well-known in the Saudi market. Our brands include: Ebhar -- One of Saudi Arabia's first digital marketing consultancies Idarat -- Human Capital Management Services. Our HR outsourcing and recruitment service provider Convergence -- eCommerce development and operations HP Store KSA -- Online store selling HP Enterprise products We are committed to providing high value, cost effective services and solutions to our customers. Call us on +966 11 434 8100 to see how we can serve you.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases