Our client is now recruiting for a Compliance Officer – UAE National This position supports the GTB, Trade Finance Financial Institutions (TFF) Sales and Client Management team covering financial institution clients within the Middle East & Africa (MEA) region. The position works directly with the Accountable Client Owner (ACO) responsible for the client relationships with our correspondent banking clients to complete client KYC adoptions and reviews, ensuring strict adherence to company’s Bank’s KYC (Know Your Customer) / Anti Money Laundering (AML) Compliance requirements. Further, the role also fulfills important support functions in the non-financial risk management of client relationships, such as analysis of clients’ transaction flow. Today’s regulatory and compliance environment requires a robust and efficient KYC process and strong non-financial risk management, making the role key to the first line of defense role of the business. • The Compliance Officer responsibilities includes active client research, screening prospects before onboarding, supporting the ACO in presentation of clients in relevant internal committees and completion of AML country overviews • Request submission of documents from clients according to periodic review timelines and follow up to ensure complete and timely delivery, fill in relevant KYC forms / systems, and update of client KYC profiles driven by material events such as change of client name, ownership or negative news etc. • KYC-related client discussions and AML interviews for periodic review and new client adoptions • Conduct and assess Account Activity Reviews for continuous monitoring of clients’ transaction flows • Coordinate with local and global Compliance and other GTB / CIB / Infrastructure areas on client KYC issues as required • Assist with account related legal documentation – liaise with clients for legal agreements and non-KYC documentation • MIS Management – support KYC aspects of regular and ad hoc MIS reporting / analysis • Organize and conduct training sessions, road shows, workshops / seminars for clients on nonfinancial risk KYC / AML topics • Visit clients periodically to maintain relationships with the KYC / Compliance officers of the clients, and conduct on-site AML discussions • Develop a deep understanding of the Financial Institution Client portfolio and inherent AML risks within MEA region Professional and personal requirements: • Recognized university degree and / or equivalent professional experience • Several years of experience in Correspondent Banking/ Trade Finance for Financial Institutions or Institutional Cash Management / Compliance in a large financial institution preferred Very good understanding of KYC laws / regulations, compliance risk as well as non-financial risk, and documentation aspects of KYC process for correspondent banking relationships • Pronounced risk management capabilities and AML analytical skills • Strong writing skills, capability to document relevant information in a clear, structured and comprehensive way • Excellent communication skills and the ability to build and maintain relationships with colleagues and clients at all levels of seniority • Team player with strong work ethics • Resilience and commitment, ability to plan, prioritize and work under pressure • Accuracy, diligence and the ability to deliver high quality results within tight deadlines • Strong analytical and organizational
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases