A well-established group of companies requires a Project Manager to oversee all aspects of the day-to-day management of construction projects, monitor and coordinate work performed by architectural, engineering and construction firms; participate in the planning and formulation of design alternatives and solution, coordinate the production of basic design plans and constructions documents. Ideal candidate should be a Civil Engineering graduate with at least 15 years of experience in construction/contracting industry.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases