The Organization: Our client is a large private hospital in the state of Kuwait. Their dedication towards development and growth is reflected in the ongoing expansion. Care is provided through a competent and diverse team of health care professionals in multiple departments, utilizing the latest technology and applying evidence-based practices.
Duties & Responsibilities: The Consultant will be providing excellent care related to pregnancy, childbirth, and the female reproductive system. She will treat and counsel women throughout their pregnancy and deliver babies. She also diagnose and treat health issues specific to women, such as breast cancer, cervical cancer, hormonal disorders, and symptoms related to menopause.
Skills & Competencies: Excellent English communication and interpersonal skills; Collaboration, leadership, and research principles; Reliable, responsible and patient; Good analysis and problem solving skills
Education & Qualifications: MBBS or equivalent qualification AND completion of specialty qualification OBG; Minimum 7 years of experience post qualification
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases