The Organization: Our client is a large private hospital in the state of Kuwait. Their dedication towards development and growth is reflected in the ongoing expansion. Care is provided through a competent and diverse team of health care professionals in multiple departments, utilizing the latest technology and applying evidence-based practices.
Duties & Responsibilities: Our client is a private multi-specialty hospital in Kuwait. They are looking to hire a dynamic and motivated Consultant in Ophthalmology as part of the development and expansion of the ophthalmology services.
The successful candidate will work within the Ophthalmology department of this hospital with a supportive team providing a full range of elective and emergency ophthalmology services (both medical and surgical) for the residents of Kuwait.
Skills & Competencies: Excellent decision making skills, knowledge of the latest medical developments, genuine care and concern for the patients Excellent communication skills; English is mandatory Ability to work on own initiative and as part of a team of healthcare professionals
Education & Qualifications: MBBS or equivalent qualification AND completion of specialty qualification Ophthalmology; Minimum 7 years of experience post qualification
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases