The Organization: Our client is a private multi-specialty hospital in Doha, Qatar, part of a bigger investment group. They are expanding their scope of service with new departments and physicians, and strive for continuous improvement of their patient experience
Duties & Responsibilities: Our client is hiring a Consultant Physical Medicine and Rehabilitation to diagnose and treat disorders requiring therapy to provide physical, mental, and occupational rehabilitation. Candidates already living and or licensed in Qatar are highly preferred Examine patients to assess mobility, strength, communication, or cognition Provide inpatient or outpatient medical management of neuromuscular disorders, musculoskeletal trauma, acute and chronic pain, deformity or amputation, cardiac or pulmonary disease, or other disabling conditions
Skills & Competencies: Excellent communication skills; Interpersonal skills to establish a rapport with patients and their families; Team work skills to work effectively with multidisciplinary team members; Tolerance, patience, sensitivity and tact; organizational and administrative skills;
Education & Qualifications: Bachelors Degree in General Medicine; Masters in the specialty Physical Medicine and Rehabilitation; Minimum 5 years experience after post-graduation; Candidates already living and or licensed in Qatar are highly preferred.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases