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Control Room (CR) Supervisor

المهارات الأساسية : CCTV Operator, control room, Security Officer, Security Systems, security report writing, • CCTV Surveillance and investigations

4 - 10 سنة
Posted: 2019-06-25

Law Enforcement/Security Services
الدور الوظيفي
Other Admin/Clerical/Secretarial
الثانوية أو ما يعادلها
درجة البكالوريوس
3500 - 3700 AED
نشر في
25th Jun 2019
الوصف الوظيفي

• This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

• Supervises and directs the activities of assigned staff; coordinates, prioritizes and assigns tasks and projects; tracks and reviews work progress and activities; participates in the selection and training of CR of staff; undertakes disciplinary action as required; conducts performance evaluations; coordinates scheduling of staff to ensure proper operational coverage.

• Oversees operations to identify needs; ensures compliance with regulations; trains staff as required.

• Assists Spark Operations / client reps with the development of goals, objectives, policies and procedures; ensures compliance with and effectively implements policies and procedures; attends and conducts meetings and training sessions as required;

• Contributes to the efficiency and effectiveness of the Spark Security services and to its customers by offering suggestions and directing or participating as an active member of a work team.

• Oversees and personally performs a variety of administrative details such as entering employee time, preparing daily, weekly, monthly reports, , transmitting / escalation of information, and keeping reference reports up to date.

• Coordinate with public law enforcement agencies/ internal and external agencies as part of crisis management

• Represents the company with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.

Required Knowledge and Skills 

Knowledge of:

• Principles and techniques of public relations and customer service.

• Principles and practices of employee supervision, including selection, work planning, organization, performance review and evaluation, and employee training and discipline.

• Practices of developing teams, motivating employees and maintaining employee morale.

• Agency regulations (ASSD/PSBD), policies, statutes, office administrative processes and procedures.

• Private Security Service’s arithmetic.

• Safety, security and first aid policies and procedures.

• Use of specified computer applications involving word processing, data entry and/or standard report generation.

• Use of specified computer applications involving the management of databases or spreadsheet files and the development of special report formats.

• DVR Record keeping principles and practices.

• Correct business English, including spelling, grammar and punctuation.

• Techniques for dealing with the public, in person and over the telephone

• CCTV Surveillance and investigations

• Crisis management

• Report writing

نبذة عن الشركة

Spark Security is a member of the Spark Group of Companies founded in 1974. Established in 1993, Spark Security has grown into one of the most developed and highly respected professional suppliers of security services in United Arab Emirates. We are the largest locally-owned security company that offers a variety of on-site manned security services tailored to meet all of our client’s security needs. We work closely with each client to explore, identify and determine the best approach to providing quality service at a price you can afford.
Spark Security is licensed by the UAE federal regulatory body, the Private Security Business Department (PSBD) at the Ministry of Interior, and all our guards, supervisors, trainers and managers are 100% compliant with the stringent requirements monitored by the Abu Dhabi Police and others.
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