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Keywords / Skills : CRM, MS CRM, Microsfot CRM, Oracle

10 - 15 years
Posted: 2018-11-13

Nationality
Saudi Arabia
Industry
IT/ Computers - Software
Function
IT
Role
ERP, CRM - Functional Consultant
ERP, CRM - Technical Consultant
Education
Bachelor's Degree
Stream:
Any
Posted On
13th Nov 2018
Job Description
CRM




Experience & skill expectations:

-Experience in consulting with fortune 500 companies / industry leaders across verticals

-MBA from Tier 1/2 B Schools is preferable

-4-8 years of experience of implementation and management of business automation solutions within the space of CRM – SFA / Marketing / Service, PRM etc.

-5+ years in executing projects in any one or more of the following technologies: Oracle Siebel, Oracle CX Cloud, MS-CRM, and SalesForce.com

-Practical and hands-on experience in implementing, managing Oracle Siebel, Oracle CX Cloud, MS-CRM, and SalesForce.com for SFA, Marketing and Service modules. Candidates with consultant certifications for these CRM platforms are preferred

-Strong understanding of enterprise integration - Knowledge of and experience with enterprise systems, including PRM, CRM, SFA, and ERP.

-Detailed understanding of Sales & Marketing processes, Customer service processes and Business intelligence gathering

-Experience with requirements gathering, documentation (business requirement, functional specification, as-is process, to-be process, gap analysis, user / training documentation etc.), hands-on detailed systems, conducting and end user training

-Excellent communication (written and oral) and interpersonal skills, ability to communicate effectively with both a technical audience and business users

-Ability to effectively perform both in a team and as an individual contributor

-Flexibility to travel within and outside of India

-Established thought leadership through publishing white papers, point of views, speaker in forums, conceptualizing frameworks and business solutions



About Company

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients'​ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
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