Experience & skill expectations:
-Experience in consulting with fortune 500 companies / industry leaders across verticals
-MBA from Tier 1/2 B Schools is preferable
-4-8 years of experience of implementation and management of business automation solutions within the space of CRM – SFA / Marketing / Service, PRM etc.
-5+ years in executing projects in any one or more of the following technologies: Oracle Siebel, Oracle CX Cloud, MS-CRM, and SalesForce.com
-Practical and hands-on experience in implementing, managing Oracle Siebel, Oracle CX Cloud, MS-CRM, and SalesForce.com for SFA, Marketing and Service modules. Candidates with consultant certifications for these CRM platforms are preferred
-Strong understanding of enterprise integration - Knowledge of and experience with enterprise systems, including PRM, CRM, SFA, and ERP.
-Detailed understanding of Sales & Marketing processes, Customer service processes and Business intelligence gathering
-Experience with requirements gathering, documentation (business requirement, functional specification, as-is process, to-be process, gap analysis, user / training documentation etc.), hands-on detailed systems, conducting and end user training
-Excellent communication (written and oral) and interpersonal skills, ability to communicate effectively with both a technical audience and business users
-Ability to effectively perform both in a team and as an individual contributor
-Flexibility to travel within and outside of India
-Established thought leadership through publishing white papers, point of views, speaker in forums, conceptualizing frameworks and business solutions