CRM

Job Summary

Company
Cognizant Technology Solutions Asia Pacific Pte. Ltd
Industry
IT/Computers - Software
Location
Riyadh
Years of Experience
10 - 15 years
Function
IT
Posted On
13th Nov 2018
Skills
CRM,MS CRM,Microsfot CRM,Oracle

Job Description:

CRM




Experience & skill expectations:

-Experience in consulting with fortune 500 companies / industry leaders across verticals

-MBA from Tier 1/2 B Schools is preferable

-4-8 years of experience of implementation and management of business automation solutions within the space of CRM – SFA / Marketing / Service, PRM etc.

-5+ years in executing projects in any one or more of the following technologies: Oracle Siebel, Oracle CX Cloud, MS-CRM, and SalesForce.com

-Practical and hands-on experience in implementing, managing Oracle Siebel, Oracle CX Cloud, MS-CRM, and SalesForce.com for SFA, Marketing and Service modules. Candidates with consultant certifications for these CRM platforms are preferred

-Strong understanding of enterprise integration - Knowledge of and experience with enterprise systems, including PRM, CRM, SFA, and ERP.

-Detailed understanding of Sales & Marketing processes, Customer service processes and Business intelligence gathering

-Experience with requirements gathering, documentation (business requirement, functional specification, as-is process, to-be process, gap analysis, user / training documentation etc.), hands-on detailed systems, conducting and end user training

-Excellent communication (written and oral) and interpersonal skills, ability to communicate effectively with both a technical audience and business users

-Ability to effectively perform both in a team and as an individual contributor

-Flexibility to travel within and outside of India

-Established thought leadership through publishing white papers, point of views, speaker in forums, conceptualizing frameworks and business solutions

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About Us:

Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.

We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.

Our teams and their talent are a principle reason that we consistently outperform the competition.


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