A reputed iconic entity in Abu Dhabi requires Cultural Programming Manager for their education and cultural engagement division. UAE National who are capable of defining and implementing the auditorium cultural programming policy for the entity. He/She will organise large scope of cultural events such as concerts, film projections, shows, conferences in relation to the entity's collections, special events and exhibition programme. Candidates must possess expertise in preparing and managing the budget for the auditorium initiatives and programme. UAE nationals with bachelors or maters degree in Marketing/ Cultural Events Management/ Communication/ Political Sciences are welcome.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases