Answer calls and handle customer inquiries in line with operating guidelines and standard of operating procedures.
Research required information using available resources and manage and resolve customer complaints.
Provide customers with the required information and ensure accuracy of the information given.
Enter new customer information into system
Process request and coordinate with the Team Leader and the department heads for resolution of the requests.
Identify and escalate priority issues and coordinate with the Team Leader and the department heads for resolution of the complaints.
Route calls to appropriate resource and follow up customer calls where necessary.
Document all call information according to standard operating procedures and complete call logs
Ensure accuracy of all call information documented and produce call reports.
Maintains operations by following policies and procedures; reporting needed changes.
Support the Team leader / Manager in implementation of quality assurance programs in order to maintain standards of quality and productivity.
Maintain confidentiality with regard to the information being processed, stored or accessed.
Skills and qualification requirements:
Should be willing be to work in shifts (morning, evening and night shifts)
Must be a Graduate in Management
Candidates able to start immediately preferred
2 years minimum relevant experience
Should have excellent communication skills in English, Hindi and Malayalam
Masters / Post Graduate Diploma Business Management