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Customer Care Executive

Keywords / Skills : Customer Support, Customer Service, Call Center Executive, Customer Care, Customer Support Executive, Customer Services, , Customer Care Officer

2 - 7 years
Posted: 2018-11-12

Nationality
India
Industry
Insurance
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Stream:
Business Administration
Management
Posted On
12th Nov 2018
Job Ref code
IHS/CCE/12.11.18
Job Description
Job Description:

 Answer calls and handle customer inquiries in line with operating guidelines and standard of operating procedures.

 Research required information using available resources and manage and resolve customer complaints.

 Provide customers with the required information and ensure accuracy of the information given.

 Enter new customer information into system

 Process request and coordinate with the Team Leader and the department heads for resolution of the requests.

 Identify and escalate priority issues and coordinate with the Team Leader and the department heads for resolution of the complaints.

 Route calls to appropriate resource and follow up customer calls where necessary.

 Document all call information according to standard operating procedures and complete call logs

 Ensure accuracy of all call information documented and produce call reports.

 Maintains operations by following policies and procedures; reporting needed changes.

 Support the Team leader / Manager in implementation of quality assurance programs in order to maintain standards of quality and productivity.

 Maintain confidentiality with regard to the information being processed, stored or accessed.

Skills and qualification requirements: 

 Should be willing be to work in shifts (morning, evening and night shifts)

 Must be a Graduate in Management

 Candidates able to start immediately preferred

 2 years minimum relevant experience

 Should have excellent communication skills in English, Hindi and Malayalam 


Desirable skills: 

 Masters / Post Graduate Diploma Business Management



About Company

IRIS HEALTH SERVICES LLC, is an ISO 9001:2008 and ISO 27001:2013 Certified Third Party Administration Service Company providing professional medical benefit and claims administration services.

IRIS HEALTH with the strength of its team, experience and expertise provides an unparalleled end to end claims management solution. It's not just about claims processing but rather about managing medical claims.

Our cutting edge software platform fundamentally changes the dynamics of managing medical portfolios. As a result, our Clients benefit from many features that provide unparalleled efficiency that includes managing your medical claims, trend analysis and monitoring.


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