Our client is recruiting for a Customer Rebates Administrator for their office in Dubai. Responsibilities Monitoring of customer rebate/IA agreements (5%) Gather customer rebate/IA agreement proposals, interpret and check whether they are in line with the legal, accounting / financial & audit requirements Accruals & Reporting (30%) Ensure that all rebates are timely accrued for avoiding adjustments that would cause big swings in income. • Analyze the sales volume and review the volume triggers with the Sales & Management to track progress and react on deviations • Ensure all accruals / calculations are updated for the month end close process • Ensure the month end close process is completed accurately and timely • Perform monthly reconciliation of specified general ledger accounts • Analyze and report payment forecasts to Cash Management • Assist the accountants & auditors with P&L analysis for customer rebate expense Calculation & Payment (50%) • Ensure that all rebates are calculated correctly and paid within the time frame specified in the agreement, however not before all underlying invoices have been settled in full. • Ensure the correctness and timeliness of calculations, interact with the sales force as well as directly with customers to obtain the base information. • Verify the receivables situation with RCS and notify sales when delaying rebate payments • Verify the disbursement timeframe with the Treasurer and notify deviations versus forecasts • Process payments and reporting to sales and customers • Research and resolve issues related to customer rebate payments Procedure (5%) • Maintain the rebate procedure, safeguarding its effectiveness and efficiency, as well as its full compliance with legal and audit requirements. • Identify opportunities and implement solutions for process improvements • Communicate best practices and/or any changes such that all parties involved properly understand them. • Use the various systems (SAP, BW, MS Office etc.) to extract data for purposes of rebate accruals and analysis Project (5%) • Assist with process re-design to facilitate rebate system enhancements • Work with IT team Members to facilitate and run project requirements and deliverables sessions • Develop processes related to automated system • Liaise with Marketing and Sales to review the rebate types that may be offered to customers Other (5%) • Credit Backup • Sales contract Support • Lotus Notes IT specialist • SAP power user
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases