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Customer Service Executive

Keywords / Skills : Customer Support, Customer Service

2 - 7 years
Posted: 2018-09-30

Nationality
Comoros, Western Sahara, Syrian Arab Republic, Som... (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
Retailing
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Education
Bachelor's Degree
Stream:
Any
Posted On
30th Sep 2018
Job Description
The Customer Service Executive assists customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction. 

• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Maintain financial accounts by processing customer adjustments

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies

• Resolve customer complaints via phone, , mail or social media

• Use telephones to reach out to customers and verify account information

• Greet customers warmly and ascertain problem or reason for calling

• Cancel or upgrade accounts

• Assist with placement of orders, refunds, or exchanges

• Handle changes in policies or renewals

• Resolve customer complaints via phone, mail or social media

Availability to work in shifts, Morning as well as Evening (Max 9 PM)
Strictly Arabic speaking only

Salary range 5,000 - 7,000 DOE


About Company

For over four decades, Japan-based Enagic International has been the leading manufacturer of alkaline ionizers and water filtration machines in the world.

Our passion is to transform the tap water in your home into pure healthy electrolyzed-reduced and hydrogen-rich drinking water.

Enagic Kangen Water Equipment LLC, Dubai registered with the Dubai Economy was established with a view to spread the word about the positive changes Kangen Water® has brought into people’s lives worldwide.
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