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Customer Service/Operations up to 5K AED+ for a Leading Supply Chain Solutions Provider in UAE

Company Name Confidential

المهارات الأساسية : customer service

3 - 5 سنة
Posted: 2019-03-27

الوصف الوظيفي
Open to any nationality
Male/Female, 35 years old and below
With bachelor’s degree/diploma in supply chain management is an advantage/any relevant certification/training
At least 3 years of experience in a customer service and operations-oriented role, preferably in a supply chain/logistics/courier/freight forwarding company
With UAE experience is an advantage
Provide an effective and efficient customer service to all internal and external customers by utilizing excellent, in-depth knowledge of company products, sales policies and procedures and shipping methods and terms.
Prepare quotes, sales orders, invoices and delivery orders through Company’s ERP systems (SAP, CRM)
Prepare shipment documents and forwards to the customers
Maintain sufficient filing systems, within the email system (outlook), computer hard-drive and network server and also for hard-copy purchase orders
Liaise with the 3rd Party Logistics Provider (3PL) to obtain information relating to the preparation and shipping of customer purchase orders
Raise RMA (Returns Management Authorization) and Faulty Product requests from customers, notifying the 3PL and Credit Control of pending returns
Proficient in using ERP systems (SAP and CRM)
Excellent communication skills
Can join immediately (max 1-month)
Work location: Sharjah, UAE

Salary up to 5,000 AED depending on experience and qualifications, plus benefits

المهارة الأساسية (ق)

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