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Customer Service Representative (m/f)


Industry
Recruitment/Staffing/RPO
Function
IT
Role
Customer Service Executive (Voice)
Posted On
6th Dec 2018
Job Ref code
2018-2942
Job Description
Job description

Your duties and responsibilities will include:
  • Maintain a steady customer contact, including the supply with samples
  • Ensure the fulfilment of customer expectations and handle complaints
  • Provide support to clients as needed
  • Monitor orders and stock levels, including the detection and handling of delivery problems
  • Process POs and submit related documents to accounts for invoicing
  • Coordinate with logistics and warehouse for stock preparation and delivery schedules to customers
  • Provide necessary data such as schedule information or pricing
  • Elaboration of sales statistics
  • Support the internal and external sales team
  • Reporting to Customer Service Team Leader
Candidate profile

To be successful in this role you should have the following skills and experiences:
  • University degree in Business Administration or a similar qualification
  • At least three years of working experience as Customer Service in the Middle East
  • Distinctive customer orientation and communication skills
  • Structured and proactive way of working
  • High team orientation and problem-solving mentality
  • Excellent English language skills, Indian languanges would be advantageous
  • Proficient use of SAP and MS Office (including Excel, Word and PowerPoint)

If you are looking for a challenging position in a successful company, we look forward to receiving your application in English. Your application will be treated with discretion and will remain confidential. To create your cost-free virtual portfolio application, click on the link "" at the bottom left of this job offer.

About Company

Our German client is a manufacturer in the construction industry. The company offers advanced and sophisticated technology and a wide range of products.About Departer The German Headhunter:As an internationally oriented German HR consultancy for the recruitment of multinational professionals, Departer possesses a long-standing expertise in the core markets Germany, Middle East and Australia. Through ourregionally established offices in Dubai, Sydney and Hamburg, we are valued as a reliable recruitment partner by numerous companies.
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