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Customer Support Manager - 8250/month - REMOTE WORK

Keywords / Skills : B2C, B2B, Business to business, Customer Support, Customer Support Executive, Customer Care Executive, Customer Care, Customer Service, English, Communication

5 - 15 years
Posted: 2018-02-27

Nationality
Afghanistan, Albanian, Algeria, American Samoa, An...
Industry
IT/ Computers - Hardware
IT/ Computers - Software
Telecom
Function
Marketing & Communications
Customer Service/ Call Centre/ BPO
Role
Brand Manager
Education
Bachelor's Degree
Stream:
Any
Salary
7500 - 8250 USD
Posted On
27th Feb 2018
Job Description
This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time role.

You can see more details about this role here: https://www.crossover.com/customer-support-manager?utm_campaign=Mar24Tournament

We're looking for experienced B2B Customer Support Managers who are the world’s best at managing customers and support teams. You will be expected to demonstrate both a mastery of the technical skills associated with the products at hand, as well as the managerial ability to motivate, build, grow and monitor your team in a high performing environment. We find that the best Customer Support Managers have a software engineering background but a passion for interacting with and solving the toughest customer problems.

Specifically, you will be responsible for overseeing a team of 15-20 individuals. You will be responsible for ensuring that team members are assigned support tickets and liaise with IT and Engineering teams where necessary to get tickets resolved and manage escalations from customer with fast resolution time and high quality deliverables. Unlike other support organizations - we have an innovative model where every agent learns every product. To do this - we staff with only the best global support engineers. You will own the process of reviewing feedback from customers and using the insights to set challenging goals for the team. Under your leadership, we expect to see consistent improvement in the net promoter score and the issue resolution times.

We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.
Register at the green button, and you will receive the webinar address upon completing registration.

Join our community of remote professionals!


About Company

Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.


Walkin for you