As one of the leading Recruitment companies in UAE, we are aware that traditional patterns of employment will continue to evolve in the years to come as patterns evolve so should the mindset of the recruiter or consultancy. Source One are the thinkers of tomorrow. Source One is a Specialist Recruitment Consultancy aimed at sourcing only the very best opportunities / people for candidates and clients alike. Adopting a search and selection methodology and a consultative, quality-based approach.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases