In every team that you work in you will be expected to deliver work to a high level of quality. Your work quality is measured through the First Time Acceptance Rate, which means passing the quality bar set by your leadership team.
As a Database engineer ($30K/year), you can expect to be a member of Central DB or Consolidation DB teams, to support both internal and external clients in resolving database incidents and service requests. We expect you to execute capacity planning activities and apply database software patches and upgrades.
You will adhere to internal processes for incident, service request resolution and change management through proper execution and documentation. You will be responsible for developing expertise across our proprietary enterprise software products.
Bachelor’s Degree in Computer Science, Electrical Engineering, or Computer Engineering.
2+ years of experience as a hands-on database developer/administrator.
1+ years of practical work experience using cloud services such as AWS.
Exposure to at least one of the databases - Oracle / MSSQL / MySQL.
Good knowledge of database backup and recovery, export/import, tools and techniques.
Good knowledge of monitoring and tuning databases to provide high availability service.
Demonstrated success as a problem solver, result-oriented, self-starter.
Comfortable "working virtually" with teammates and customers around the world.
Good proficiency in the English language.
Nice to Have:
Experience with AWS cost optimization and service management
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases