A multinational food supplier requires Demand Planner with minimum five years experience in FMCG industry.Key Responsibility Areas :- Interface with Sales, Marketing and Finance to obtain information necessary for the forecasting process to prepare demand data and conduct detailed statistical analysis for providing demand forecast accuracy- Responsible for overall supply forecasting/planning, demand forecasting/planning and inventory management- Develop, implement and maintain proper order flow quantities to support sales, inventory, and profitability. This includes the continuous evaluation, review and optimization of inventory and service levels- Timely communication regarding inventory levels and key performance indicators to keep organization informed of inventory issues and supply chain performance- Plan, initiate and monitor open purchase orders to ensure timely receipt and inventory of all products to meet cycle time and inventory stocking requirements- Data analysis and reporting of Supply Chain - MIS reports- Stock availability – Daily stock review and support sales force in achieving their target by ensuring 100% stocks availability at any point of time.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases