The Organization: Our client is a private hospital in Kuwait, in business for more than 50 years. The hospital is a 100-beded facility that offers a full range of medical services within its luxurious premises. Next to that they offer healthcare services in an elaborate clinic. All of it is part of a bigger group of companies, registered on the Kuwait Stock Exchange.
Duties & Responsibilities: They are hiring a female (cosmetic) Dermatology Consultant: Consultations for cosmetology and aesthetic procedures; Diagnose and treat skin diseases; Perform cosmetic services and procedures; Regular follow up with every patient;
Skills & Competencies: Excellent communication skills; Good team spirit and ability to work effectively and efficiently as part of a team; Strong work ethic and professionalism;
Education & Qualifications: MBBS and Dermatology specialization degree accepted by Kuwait Ministry of Health At least 5 years clinical experience post-graduation
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases