1. Graduate in Civil Engineering with 5 to 12 years of experience in Detail Design functions of large EPC projects for Gas Insulated Substations & Overhead Transmission Power Lines from 132 kV up to 400 kV.
2. Extensive experience in the Detail Design of Pre-cast Buildings, Foundations with exposure to IBC/ACSI/BS standards is mandatory.
3. Exposure to software tools like STAADPRO/SPCOLUMN etc. is preferred.
4. Excellent Communication Skills with in-depth experience of Vendor Coordination & Site Construction Engineering support exposure will be an added advantage.,
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases