-6+ years of experience in Developing Customer reports, Customized Web Feature Service, Middleware Configuration, Windows Administration, Data Management, Data Transformation, Enterprise Application Integration, Oracle, IIS, Windows Administration, Application Deployment,
-GIS products: GTechnology, Geomedia, Gnetviewer, GeoMedia Webmap, SWAT, Terrashare, LmTools Expert in troubleshooting and fixing.
-Coordination with Internal team and client
-Experience in handling customer issues.
-Candidate should be able to work independently and take ownership of work
-Very good Logical skills and Problem solving ability.
-Quick Learner and a good team player.
-Excellent Communications Skill. Should be a creative individual.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases