Industry: Auditing Job Location: UL Cyber Park, Calicut, Kerala Designation: Digital Marketing Manager Qualification: Post Graduate in Business Administration/Equivalent.
Duties and responsibilities include:
• Develop and execute digital marketing campaigns for various brands of the organization. • 5+ years of experience in digital marketing with PG in Business Administration/Equivalent. • Demonstrable experience leading and managing digital marketing campaigns including SEO, SEM, Social media, Email and video Campaigns. • Knowledge and passion for conversion optimisation and testing the digital asset performance about customer behaviour. • Collaborate with internal teams at multiple office location. • Constant measuring and reporting on the performance of all digital marketing campaigns with respect to KPIs. • Identify new trends and insights in the industries, and optimize resources based on the insights. • Organize and allocate available resources at various offices of the organization to effective execution of campaigns. • Good Leadership skill desirable • Excellent communication skills and professional personal presentation • Should be honest, respectful, and trustworthy. • Conduct any other related task that may be assigned by the management
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases