Talal Abu - Ghazaleh Recruitment and Human Resources Development (TAG - Recruit) is a firm specialized in offering distinctive recruitment services to organizations and individuals through our staff trained and prepared for this purpose. Our company not only recruits those qualified to fill available positions, but also goes beyond that to utilize the optimal selection methods along with assessment, provision of advice and guidance and assistance in the explanation of their job duties to new staff.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases