Program Unit Strategy Formulation and Stakeholder Management
Research and evaluate existing Employment initiatives and programs to assess fit with Silatech organizational objectives and Employment unit guidelines
Design and develop a suite of innovative, demand-driven and market-oriented products and services and execute multi-faceted skills development, job placement and counselling programs with a view to scale and sustainability.
Perform business development activities to attract funding, and promote adoption and replication of Silatech’s approaches to Skills Development and Employability in the region
Create and manage an opportunity pipeline and present opportunities for evaluation to the Executive Director of Programs and Silatech’s Executive team
Manage the portfolio of Silatech’s Employment initiatives together with the program unit’s skills development, job placement and counselling capabilities in the MENA region
Develop and manage strategic partnerships with relevant government bodies, private sector entities, civil society organizations, academic institutions, and industry associations in the MENA region
Oversee the preparation of necessary project documentation (e.g. concept notes, business plans, reports) and negotiate agreements with partners or service providers (e.g. LOIs, MOUs, Collaboration/Shareholder agreements etc.) in close coordination with the Executive Director of Programs and Silatech’s legal counsel
Work with the communications team to plan events and manage media relations with a view to showcasing Silatech’s work in the Employment space and delivering on our brand promise
Coordinate with the Business Planning Unit for assessing programmatic impact
Support the development of Silatech "points-of-view", research agendas and/or specific policy recommendations based on practical experiences gained from program delivery and/or market needs, and represent the organization in relevant industry forums, conferences etc. to position Silatech as a thought leader and enabler in the Employment space
Track and report regularly to the Executive Director of Programs and Silatech’s executive management on progress against plan as well as relevant organizational metrics
Support Silaetch’s periodic budgeting process and manage the unit’s resources in a manner that is consistent with PU strategy, Silatech criteria, policies/procedures and approved budgets
Build a high performing team (internally and through external networks) with the right skills and capabilities to execute against agreed deliverables
Support and advocate a culture of openness to new ideas, transparency and active collaboration between all Silatech program units and departments.
Responsible of archiving all the project Documents and correspondence, digitally in the organization folders.
Silatech is an International social development nonprofit non-government organization headquartered in Qatar that works on connecting Arab Youth wherever they are to jobs and enable resources for them to establish and sustain successful enterprises through providing innovative solutions to its local, regional and international partners
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases