The Organization: Our client is a large private hospital in the state of Kuwait. Their dedication towards development and growth is reflected in the ongoing expansion. Care is provided through a competent and diverse team of health care professionals in multiple departments, utilizing the latest technology and applying evidence-based practices. They are hiring an experience Arabic speaking Director of Nursing.
Duties & Responsibilities: Direct, oversee and evaluate all nursing personnel (registered nurses, LPN etc.); Guide staffing procedures; Set objectives and long-term goals for the nursing department; Organize and coordinate admission, nursing and patient care procedures; Develop and enforce policies aiming for legal compliance and high quality standards; Control budgets and monitor expenditures; Resolve issues and deficiencies when needed; Manage record-keeping procedures; Collaborate with other departments and professionals to streamline operations;
Skills & Competencies: In-depth knowledge of hospital procedures and KPI/KQIs of patient care; Understanding of basic budgeting and financial reporting; Great knowledge of legal regulations and best practices in healthcare; Excellent ability to lead and develop personnel; Great communication and people skills; Outstanding organizational and stress management skills; Aptitude in problem-solving;
Education & Qualifications: Degree in nursing; Masters degree in nursing or healthcare administration is a plus Proven experience as director of nursing Minimum experience of 5 10 years in a senior management position in a hospital Eligible for MOH Nursing License
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases