JOB ROLE My client who is an International Security Company are currently looking for a DLP Presales Consultant to work with Security prospects and clients to craft enterprise-wide data security, data risk management and data loss protection solutions. In this role, the Sales Engineer needs to be consultative in nature, able to analyze and understand a customers business process challenges and objectives and create insightful solutions using Digital Guardian technology. During this process, the SE needs to be able to conduct both strategic workshops (e.g. data security approach) and technical deep dive workshops (e.g., cloud applications). They need to be able to effectively demonstrate the product in action using virtualization technology tools like VMware. Finally, the SE needs to manage limited-inscope proofs-of-concept by installing the solution in a live customer environment, configuring the solution and training the prospect on its operation.
ROLE RESPONSIBILITIES Assisting the sales team to drive revenue by helping to qualify accounts Analyzing customers business requirements and deriving security use-cases for implementation Preparing and delivering solution-based product presentations Delivering proofs-of-concept which meet customer business requirements Handling any technical question or issue which arise during a sales cycle Setting appropriate customer expectations Working with Customer Support to resolve customer issues Working with the Professional Services Organization to transition implementation task
REQUIREMENTS, QUALIFICATIONS AND CERTIFICATIONS Prior sales and consulting experience in enterprise environments Previous HSM (Thales, nCipher or Gemalto) experience is a plus. MacAfee, Forcepoint or Symantec DLP experience Any forensics, incident response and threat intelligence experience will be an advantage Strong project management, planning and organizational skills Deep knowledge of sales cycle and presales activities Excellent communication and presentation skills Experience with RegEx, XML and Scripting Ability to function as an individual contributor, plus management of teams and projects Experience in sales engineering, consulting or professional services with a focus on large-scale enterprise software Experience in developing and conducting workshops with multiple client stakeholders Experience with Microsoft Windows desktop and server technologies, Mac OS, and Linux operating systems. Experience in conducting pilot or proof of concept-style project
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases