Dream Inn Dubai is a leading high-end Holiday Homes operator and offer to the guests a unique and innovative experience combining the best between a hotel and home. The company was first launched in 2016 as one of the first holiday homes operators licensed by the DTCM. A true pioneer in Dubai, Dream Inn offers this new philosophy of luxury apartments to the UAE and aspires to recreate the typical idea of what defines hospitality across the world. By combining the attention and care that guests expect at renowned luxury hotels with the freedom and privacy of their own home, Dream Inn brings their vision into reality. From breath-taking designs to 5 -star hotel amenities, we go into details to reach the climax of the best hotels service while offering this inimitable comfort and privacy our guests cherish at home. Located in the fanciest areas in Dubai, each of our apartments and villas has been designed with love to welcome the guest with this heart-warming feeling he would sense in his house.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases