Founded in 1955, Magrabi Hospitals & Centers Group has from an eye Hospital in Jeddah, the first private specialized facility in the Middle East and Africa, to be the largest medical care networks in the region. Magrabi Hospitals & Centers has expanded to cover the whole Middle East and having around 26 branches across Saudi Arabia, UAE, Qatar, Oman, Yemen & Egypt.
Over the years, Magrabi Hospitals & Centers Group has become a symbol for excellence in the Eye, ENT and Dentistry care fields with its heritage, the most skilled internationally trained doctors, exceptional services, state-of-the-art technology and ultra modern facilities offering world-class healthcare.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases