Description Assist the EVS Manager in leading a team of Environmental Service team members and be accountable for the day-to-day environment service operations that include housekeeping of Patient Rooms, Operation Theatres, Clinics, Public Areas, Offices, Waste management, Medical Device Cleaning, Window and Faade Cleaning, Pest Control at a large hospital. Coordinate with Client Facility Management, Patient Affairs and Nursing staff to ensure that the cleaning and disinfecting of patient rooms and clinics are done in a safe and hygienic manner and to ensure a safe environment for staff patients and visitors, ensuring productivity and cost targets are met. Independently responsible to lead a team and manage the Housekeeping services in a small hospital efficiently and effectively within agreed operating standards and procedures.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases