BIN EID is a Hospitality dedicated Executive Search & Management Consulting Firm highly specialized in Hotel Industry focusing primarily on 5 star hotel sector and its operation is global in scope. We are associated with World Class Hotels (Multi-National Chains), Individual properties, Luxury Resorts, Golf Clubs and other Hospitality clients through out the Gulf Region (United Arab Emirates, Bahrain, Qatar, Kuwait, Oman, Saudi Arabia and other Gulf Countries), Far East, Asia and expanding fast to other parts of the World. BIN EID understands that leadership capital plays a key role in any organisation's performance. An organisation's ability to earn profit, thrive and grow depends on the talents and performance of the Management and the team. In an age of extreme executive mobility employing the top performers can make the real difference between success and failure. We interact closely with the clients to develop a proper and comprehensive understanding of the business, corporate structure, profile, culture, operating principles, goals, and dynamics of the organization, in order to offer the most suitable candidates.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases