-Implementation of ERP Microsoft NAV Modules Finance / Procurement / Project Management Link with existing Msf Dyn 365 CRM This is an in-house implementation, in collaboration with our in-house NAVISION Developer. -Implementation of UAE localised Payroll module This module will be implemented by external Vendor Main Responsabilities He / she will coordinate the work and data gathering of identified Key Users, as well as conduct systematic testing of the product, and participate in training of final users. • Establish a clear project planning, checklist • Conduct gap analysis, current processes analysis and improvements recommendations • Gather user requirements and translate them into functional specifications • Manage project prioritization and resource allocation across project components • Monitor progress to ensure objectives are delivered on time and within budget • Conduct systematic testing of all areas of the system to ensure users requirements are effectively met • Create and deliver regular status reports on the project • Document functional processes / create a NAV user manual • Liaise and provide smooth communication flows between the company and the external provider • Ensure that delivered system meets business requirements, quality standards, and conducts project closure
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases