Pragma is a privately owned investment group based in Dubai UAE, focusing on defined vertical industries in the Middle East North Africa (MENA) region. Pragma Group is a young and dynamic company that is experiencing tremendous growth with an exciting vision for the future. Our success, however, is mainly attributed to highly skilled, talented and motivated employees who share a passion for excellence. We value diversity in all its forms and encourage innovation and entrepreneurial thinking. We are looking for individuals who can think big and act accordingly. www.pragma-group.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases