Our plan for 2018 is the acquisition of 50 companies. If you want to be part of the executive team leading the acquisition and transformation of these organizations, then this role is for you.
As a seasoned executive with experience in a global leadership role, you will report to the Chief Operating Officer, and will also serve as a vital member of the global executive team.
We are an organization where acquisitions of software companies are one of our primary goals. You will play a significant role in the acquisition of some of these organizations and will be expected to lead the transformation of any acquired company within a short time frame. Our plan for 2018 is the acquisition of 50 companies.
You will be expected to run a world-class 2,500+ person Software Engineering organization using revolutionary and radically differentiated processes. In parallel, you will run operations across a variety of disciplines including Software Engineering, SaaSOps, IT Ops, Support and Finance. You will be expected to hire, coach and manage 5-15 SVPs of Software Engineering managing global groups in our factory-like processes with quantifiable business results.
You will be expected to be an expert at aggressive goal setting and derive weekly productivity improvements to drive significant levels of value and productivity at much higher levels than in most companies. You must continuously improve the quality of your teams using our global talent sourcing. You will leverage your technical depth as a former developer and architect to set a personal standard for excellence.
You are expected to be proficient at doing deep-dives into problem-solving with your teams and able to leverage past technical expertise in Software Development, Quality Assurance, Cloud Infrastructure, and automated deployments using CI/CD tools.
You should be capable of working closely with our F500 customer executives as well as key executives within ESW Capital. The expectation is that you are a seasoned professional with excellent English communication skills that can effectively manage executive relationships.
Be a key contributor in our acquisition process and transform acquired companies within 3 months
Attain continuous process improvements across multiple operations disciplines including Software Engineering, SaaSOps, IT Ops, Support and Finance.
Hire, coach and manage 5-15 SVP-level executives owning a wide variety of critical business functions, but primarily focus on Software Engineering
Bachelor’s Degree in Computer Science is mandatory (MS or PhD preferred).
20+ years engineering experience in a leadership role managing multiple teams across multiple products and technologies. This is a global leadership role for a seasoned executive, not a first executive role for a great software development manager.
Proven track record running a 1,250+ person Software Engineering and Operations organization.
Be proficient at doing deep-dives into problem-solving with your teams and able to leverage past technical expertise in Software Development, Quality Assurance, Cloud Infrastructure, and automated deployments using CI/CD tools.
Spent at least 5 years in a hands-on software coding and architecture role.
Spent at least 10 years leading engineering managers
Managed an annual IT budget in excess of $100m
Recent experience with DevOps and Cloud architecture. We live in the Cloud.
Experience with high-end enterprise systems deployed in environments of F500 corporation complexity.
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases