One of the leading innovative food and Lifestyle Companies is looking for an F&B Operations Manager. The potential candidate will be responsible for the entire F&B operations, managing the logistics of opening and running restaurants, enforce sanitary practices and monitor the finances. Candidate with minimum 5 to 7 years of experience from the fast food restaurant with at least 3 years of UAE experience with a valid UAE driving license is preferred. Excellent communication is a prerequisite for the role. Please send your CVs to [HIDDEN TEXT] (mailto:[HIDDEN TEXT]).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases