This position is responsible for the compliance of the Facilities and equipment with the required QHSE standards and its services meet the needs of the Business. Ensure the general upkeep and maintenance of the Facility, so that it meets the Health, Safety and Environment guidelines as per the legal requirements. Follow best practices for maximum efficiency and ensure most suitable working environment is attained for its employees and their activities.
Role & Responsibilities:
-Develop and implement a Facility Management program including preventive maintenance and life-cycle requirements for the all warehouses and offices.
-Conduct and document Periodic Facility Inspections in accordance with the Local Authorities and Client’s guidelines.
-Create SOPs on all Facility related tasks including but not limited to Security Checks and Documentations and get a sign off from the Operations team for all movement of cargo, vehicles etc in and out of the facility.
-Ensure implementation of all SOPs which are under the scope of Facility Management.
-Ensure compliance with Health, Safety and security Standards as agreed with the Local Authorities and the Clients.
-Conduct investigations for the Incidents at work place to identify the root cause and ensure preventive actions are defined and implemented to mitigate risk of occurrence of similar or related incident.
-Ensure that any damages done to the facility due to such incidents are fixed at the earliest with minimum impact on the operations.
-Follow up on the insurance claims (if any such incident involves insurance), close the claims, and timely complete the repair.
-Supervise maintenance and repair of facilities and equipment including MHEs, conveyers and other warehouse equipment.
-Have clear processes defined for use of PPE equipment for any activity (maintenance or Operational) that is conducted in the warehouse by external vendors or internal staffs.
-Oversee facility refurbishment and renovations.
-Plan and Manage facility services such as reception, security, housekeeping, waste disposal, landscape and parking.
-Conduct regular fire drills and make the staffs aware of the evacuation procedure.
-Have emergency response team to manage Health and Safety emergencies across all facilities.
-Maintain the required number of staffs trained for First Aid and Fire safety as required by the Local Authority.
-Respond to Fire Alarms and system failure across facilities.
-Efficiently manage the facility in terms of energy consumptions and suggest proposal to reduce the carbon foot print of the organization.
-Provide a review and assessment of the different proposal from a technical point of view, in order to obtain a quality review.
-Coordinate and monitor activities of contract suppliers and compare costs for goods and services to maximize cost-effectiveness
-Manage and review service contracts to ensure facility management needs are being met as per the set standards.
-Manage the Facility and Maintain required records for the Organizational Fitness certificate (OFC) on a periodic basis.
-Sign off the work completed by contractors and vendors after satisfactory supervision.
-Conduct periodic meeting with the team to ensure pending task and issues are been addressed on a regular basis.
-Plan a team for Facility Management in terms of the different skill sets required and coordinate with the HR team to get them trained in the required areas of their interest.
-Monitor performance of the team and provide training and guidance to improve performance.
-Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures and purchases.
-Develop and implement cost reduction initiatives.
-Provide prompt response to requests and issues from Stakeholders.
-Provide an environment that is in a suitable work condition.
Skills & Competencies:
-Bachelor's degree or above in relevant field
-Working knowledge of electrical and mechanical systems such as MEP (Mechanical, Electrical and Plumbing)
-Sound knowledge of EHS (Environmental Health & Safety) regulations.
-Relevant experience in managing a Warehouse
-Teamwork & collaboration
-Project management skills
-Excellent Communication skills – Written & verbal
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases