Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service . Deliver promotional presentations to current or prospective customers. Contact businesses by telephone to solicit sales for goods or services. Contact current or potential customers to promote products or services. Explain products or services and prices, and answer questions from customers. Explain technical product or service information to customers. Answer customer questions about goods or services. Obtain customer information such as name, address, and enter details into CRM. Maintain records of customer accounts. Record names, addresses, purchases, and reactions of prospects contacted. Maintain records of customer accounts. Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations. Identify potential customers. Adjust sales scripts to better target the needs and interests of specific individuals Develop content for sales presentations or other materials. Answer telephone calls from potential customers who have been solicited through advertisements. Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts. Contact current or potential customers to promote products or services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases