We are looking for a bilingual English and Arabic speaking receptionist. This is an exciting opportunity for a candidate to grow within a multicultural environment. Requirements:-
In order to be qualified for this role ideal candidate must be bilingual English and Arabic with at least two years of experience as a Receptionist or Secretary or administration duties. Must have excellent communication skills. Minimum Qualifications: Bachelors degree or relevant Secretarial qualification. Excellent interpersonal skills, professional approachable and service-oriented.
Competitive remuneration package will be offered based on experience and professional credentials.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases