For a reputed Software Company situated in Deira Dubai, we are looking for experienced Female Telesales Executive who has worked for IT company as tele-caller at-least for 1 year in the GCC region. The person must have good English Speaking Skills, telephonic manners, and must be well versed with MS Excel. This job comes with Fixed Salary plus Attractive Sales Incentive.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases