Undertake the overall responsibilities of implementation in the region. His main role: • Ensure that Vendors follow Operator specifications, requirements, acceptance criteria, process and follow up the project implementation plan. • Coordinate the region activities with Vendors management and coordinate with the central team all operation requirements. • Control the daily field activities of the technical team and generate the required reports of deployment milestone progress with Vendors. • Owns effective communication channels between all stakeholders making sure efficient interaction among different departments. • Manage and mitigate all possible risks which might impact the projects progress. • Ensure smooth and cost effective solution to perform the acceptance and proper handover to operation team. • Managing the regional teams and all projects related activities
Provide expert knowledge and experience to estimate the technical effort required to implement complex HMI/SCADA solutions. Contribute to the definition of HMI/SCADA solution architectures and development of detailed design specifications Contribute to the design and implementation of HMI/SCADA systems utilizing OpenEnterprise and ControlWave products Contribute to the design and layout of Electrical Control Panels, RTU enclosures and wiring marshlling sytems Design and program and implement control strategies for Water/Wastewater treatment systems using ControlWave PAC's Conduct factory acceptance tests of SCADA/automation systems to ensure compliance with system specification before delivery Commission SCADA/automation systems ensuring full compliance with the system specifications and engineering best practices Interact with Commercial Team, Customers, Solution Providers (Partner / Integrator), and other cross-functional teams as required for the solution.tall, configure,test and maintain operating systems, application software and system management tools.Experience with monitoring system and experience with automation software
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases