Moore Industries is a world leader in the design and manufacture of an exceptionally rugged, reliable and high quality field and DIN rail mounted instrumentation for the process monitoring and control industries. Product lines include temperature transmitters and assemblies; functional safety solutions; signal isolators and converters; alarms trips and trip amplifiers; I/P and P/I converters; remote I/O and RTUs; HART® gateways, monitors and interfaces; and more. Our worldwide sales and support offices provide excellent customer service and solutions for many industries including: chemical, petrochemical, utilities, petroleum extraction and refining, pulp and paper, food and beverage, mining and metal refining, pharmaceuticals, and biotechnology.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases