Key Duties and Responsibilities include but are not limited to the following activities • Service and customer support during field visits • Manage all on site commissioning, repair, maintenance and test tasks • Diagnose errors or technical issues and provide solution to the customer.
Qualifications • Knowledge in Hydraulic and electric section • Experience in drilling machines (BG, Diaphragm wall (cutter machines), MC cranes is an added advantage), anchoring machines and crawler cranes • Able to travel and work in GCC Countries outside of UAE • Able to perform work under pressure and in GCC weather conditions • Technical certification required • Good communication skills in English (read and write) Personal Attributes • A self-starter Field service technician to deliver the desired customer service experience • Drive service success that improves customer satisfaction, maximizes customer retention and increases profitability • Highly self-motivated, being a very good team player with problem-solving mentality • Strong organizational and time management skills
The BAUER Group stands since 1790 for special experience in civil engineering and for more than 40 years of manufacturing experience and innovations in special machinery for different kind of drilling applications.
Under the BAUER Group is BAUER Maschinen GmbH which designs and manufactures rotary drilling rigs, foundation cranes, diaphragm wall equipment and all related tools. Together with its subsidiaries BAUER Maschinen GmbH provides the full range of specialist foundation engineering equipment and equipment for exploration, mining and safeguarding of valuable natural resources.
BAUER Equipment Gulf FZE is a subsidiary of BAUER Maschinen GmbH. It was established in 2005 and is currently located at a freezone area in Dubai, United Arab Emirates.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases